A Freshworks Gold Partner
Delight your customers with effortless customer service
Engage in more meaningful conversations every day, across every channel, with every customer.
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Leading industry experts recommend Freshdesk
FRESHDESK SUPPORT DESK
Customer & agent delight made easy
Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.
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Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
FRESHCHAT
Connect on channels that customer love
Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
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Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
FRESHDESK CONTACT CENTER
Answer support calls effortlessly
Have more effective phone conversations and connect customers to the right expert, from the beginning.
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Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
FIELD SERVICE MANAGEMENT
Deliver field service that remote agents trust
Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.
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Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
Better together: Freshdesk + Freshworks Neo platform
Deliver delightful customer experiences with the support of the Freshworks Neo platform.
Respond to challenges and scale your business on Freshdesk with the help of the unified Messaging API, easy integrations using pre-built marketplace apps, and customizable analytics. Meet the needs of an expanding customer base with the combined power of a flexible, secure, and enterprise grade platform and Freshdesk.
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